The Answers to Your Questions

Frequently Asked Questions

Where are you located?

We are a locally owned gift shop and are so grateful to serve our community here in Ft. Walton Beach. We are in Winrock Plaza, 339 Racetrack Rd, NW. Our store faces The Golden Almond and is before you get to Anytime Fitness! Visit us in store or shop with us online anytime. For our current store hours please see the Contact or Visit Us section of our website.

Do you offer gift wrapping?

Yes! We offer custom gift wrapping in store with beautiful ribbons, bows, and seasonal touches. Wrapping styles and pricing may vary by season. Just ask one of our team members and we’ll be happy to help.

Do you sell gift cards?

Yes! The Emerald Gift Co. gift cards are available and can be used both in-store and online.
eGift cards are delivered instantly by email, making them perfect for last-minute gifting.

Do you offer local delivery?

Absolutely! $25 to our local area. If out of Okaloosa County, reach out for a quote. 

What types of products do you carry?

We carry a thoughtfully curated selection of:

  • Home décor & seasonal items
  • Jewelry & accessories
  • Women's clothing and athletic apparel
  • Men's wallets and Belts
  • Books and Stationary
  •  Children’s gifts, toys & apparel
  • Candles, bath & body products
  • Special handmade and artisan pieces
  • Party items, balloons & custom touches
  • Our selection changes often, so there’s always something new to discover.

Do you carry the same items online as in store?

Our online collection reflects much of what we carry in store, but due to limited quantities and one-of-a-kind items, some products may be in-store only. If you’re looking for something specific, feel free to reach out.

What is your return policy?

Returns FOR STORE CREDIT or exchanges are accepted within 7 days of purchase with a receipt and original tags attached. Items must be unused and in original condition.

The following items are final sale:

  • Seasonal or holiday items

  • Sale or clearance items

  • Custom orders, gift wrapping services, or balloons

Do you offer custom or special orders?

Yes! We’re happy to help with custom gift wrapping, balloon bouquets, and special requests when possible. Availability may vary based on season and demand.

How can I contact you?

You can reach us through our Contact page, send us a message on social media, or visit us in store. We love hearing from our customers and do our best to respond promptly.

Do you host events or in-store gatherings?

Yes! We occasionally host sip & shop events, seasonal celebrations, and community gatherings. Follow us on social media or sign up for our emails to stay in the loop.

Are you hiring?

We’re always happy to meet kind, reliable people who love creating great customer experiences. When positions are available, we’ll share details in store and on social media.