Returns & Exchanges

Returns & Exchanges

At The Emerald Gift Co., we carefully curate each item in our shop and hope you love your purchase. If something isn’t quite right, we’re happy to help within the guidelines below.

Return & Exchange Window

  • Returns or exchanges must be made within 7 days of purchase

  • A receipt is required

  • Items must be unused, unworn, and in original condition with all tags attached

Store Credit Only

  • All approved returns and exchanges are issued as store credit only

  • Store credit has no expiration date

  • Original forms of payment cannot be refunded

Final Sale Items

The following items are final sale and not eligible for return or exchange:

  • Seasonal or holiday items

  • Sale or clearance merchandise

  • Custom orders or personalized items

  • Gift wrapping services

  • Balloon bouquets or event décor

  • Perishable items (including food, bath & body once opened)

Online Purchases

  • Online orders follow the same 7-day store credit policy

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

Please contact us before returning an online order so we can assist you with next steps.

Exchanges

  • Exchanges are subject to product availability

  • If the exchanged item is of greater value, the difference must be paid at the time of exchange

  • If the exchanged item is of lesser value, store credit will be issued for the difference

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of purchase or delivery so we can evaluate and assist accordingly.

Questions?

We’re always happy to help. If you have questions about a specific item or need assistance with a return, please contact us or speak with a team member in store.

Thank you for supporting small business and shopping with The Emerald Gift Co. 🌿